Contact Us

Contact Us — As an authorized dealer and support center, we provide courteous assistance in Japanese.

As the official support center for RedotPay in Japan, we provide attentive service in Japanese for everything from pre-purchase consultations to post-registration operational support and troubleshooting.

If you have any questions about the content of this article, or if you would like to discuss media coverage, partnerships, or guest contributions, please use the form on this page.

Topics We Can Assist With

RedotPay Regarding Applications and Usage

#### Pre-Application Consultation

  • Preliminary consultation to determine if it's right for you (usage scenarios, estimated costs, comparisons with other cards, etc.)
  • Items you'll need (ID, crypto assets, email address, etc.)
  • Information on Our Center's Invitation Code
  • Estimated Fees

#### Issues with KYC

  • My documents keep getting rejected
  • I'm having trouble scanning my photo
  • We're running into issues with the consistency of names and addresses
  • The review process is taking longer than expected

#### Card Issuance and Delivery

  • Should we issue virtual or physical cards?
  • Check the status of physical card delivery
  • Questions about shipping to Japan

#### Issues with Deposits, Payments, and Withdrawals

  • USDT transfer not showing up
  • I sent the payment to the wrong blockchain
  • An error occurs when integrating Apple Pay and Google Pay
  • I suddenly couldn't use my card anymore
  • I'm having trouble withdrawing money from an ATM

#### 運用相談

  • Increasing the credit limit on your card
  • How to Complete KYC2 (Advanced Identity Verification)
  • How to Use It While Traveling Abroad
  • How to Use This Card with Other Cards

Regarding the content of the article

  • Please let us know if you find any errors or outdated information
  • Requests for topics you'd like us to cover
  • Request to Update an Existing Article

Media and Press Inquiries

  • Inquiries Regarding Media Interviews and Statements
  • Call for Contributors and Writers
  • Request for an Interview with a Support Team Member

Alliances and Partnerships

  • Proposals for Joint Projects and Collaborations
  • Help Promote Events and Conferences
  • Purely promotional content (independent of the support team's evaluation)

Regarding Support

返信目安

通常 3〜7 営業日以内 We will respond to your message. If this is urgent, please let us know, and we will prioritize your request.

We strive to address urgent matters (such as suspected fraudulent activity or account takeovers) on the same day whenever possible.

Information we cannot provide

Please note, however, that we are unable to respond to inquiries of the following nature. We appreciate your understanding in advance.

  • Consultation on Individual Investment Decisions — Because it constitutes solicitation of investment
  • Consultation on Specific Tax Matters — Please contact a tax accountant or the tax office
  • Consultations regarding the use of crypto assets for illegal or inappropriate purposes
  • RedotPay Complaint to Headquarters ― Please contact RedotPay directly (English support)

Before Contacting Us — Check the FAQ

Frequently asked questions about how to use the card and how to register are already RedotPay FAQ We've compiled this information here. We recommend reviewing it before contacting us, as many issues can be resolved quickly this way.

We have also created separate explanation pages for specific topics:

For inquiries regarding how to navigate the site,Administration Page Yeah 免責事項 Please also refer to the following.

Contact Form

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* Please replace the shortcode above with the ID generated after creating a form in Contact Form 7.

Contact Us by Email

If you are unable to use the form or need to include an attachment, you may also contact us via email. However, since it is easier for us to manage inquiries submitted through the form, we ask that you use the form whenever possible.

Respect for Privacy

The personal information you provide when contacting us will be used solely for the purpose of responding to your inquiry and will not be disclosed to third parties. For more details, Privacy Policy Please check the following.

If you are simply providing information that does not require a reply (such as pointing out typos or missing characters), please write "No reply needed" in the body of the form, and we will handle it accordingly.

We welcome your comments and feedback

We welcome all feedback—whether positive or negative—such as “This article helped me get started with payments” or “The explanation here could be a little clearer.”

As the support center for an authorized dealer, your feedback is our greatest asset for improving our services. Please feel free to share your thoughts with us.

Regarding Emergency Contact Information

For urgent matters such as suspected fraudulent use, unauthorized access to your account, or a lost card,First, please freeze the card directly from the RedotPay app.(「Card → Freeze」)。

After that, our center’s Contact Us Please let us know the details, and we’ll be happy to assist you.

Feel free to ask questions on social media

We also answer simple questions on our official X (formerly Twitter) account. If you just have a quick question, you’ll get a faster response there.

The Mindset of Support

Our support team does not simply provide "canned responses"; instead, we strive to offer personalized assistance tailored to each customer's specific situation. Even for inquiries regarding the same issue—such as "KYC verification failing"—the best advice will vary depending on the type of ID document, the lighting conditions during the photo, and the number of previous attempts.

We believe that providing accurate responses—even if it takes time—is our responsibility as an authorized dealer and support center.

We are committed to providing sincere service in order to build a long-lasting relationship with you.

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