What is RedotPay? Features, Operating Company, Supported Countries, and User Numbers

What Is RedotPay? — An Official Agent’s Perspective

RedotPay is a service that enables users to use crypto assets as prepaid debit cards for everyday payments. Based in Hong Kong and Singapore, the service has grown to serve over 6 million users across more than 100 countries as of May 2026.

As the support center for RedotPay’s official distributor in Japan, our center is responsible for introducing the service in Japan, assisting with applications, and providing operational consultation. On this page, we’ll outline the overall scope of the RedotPay business from the perspective of an authorized distributor.

In a nutshell: “The Fastest Route to Stablecoin × Contactless Payments”

RedotPay is a debit card service that allows users to spend stablecoins such as USDT and USDC directly at Visa merchant locations. The app includes a wallet; by depositing crypto assets into it, users can make payments using virtual or physical cards, with the wallet balance serving as the funding source.

The closest way to describe it might be: “Using USDT from your wallet feels just like withdrawing Japanese yen from a bank account.” At the point of sale, USDT is converted to Japanese yen or USD, and the payment is processed almost instantly.

Service Scale and Position (as of May 2026)

In terms of numbers, RedotPay supports over 100 countries, has more than 6 million users, and its merchant network—including Apple Pay and Google Pay, the merchant network totals more than 130 million stores worldwide. The service saw rapid user growth in 2024 and diversified its business operations from 2025 to 2026.

In February 2026, it launched a new Solana-branded card and expanded its stablecoin payment integrations with Sui and other Layer 1 chains. For enterprise customers, it also provides APIs for international money transfers using stablecoins.Non-payment features within the app—such as “Earn,” “P2P,” and “Loan”—were also expanded in 2026.

In other words, RedotPay has now evolved from a “card company” into something closer to a “comprehensive fintech app centered on crypto assets.” While this site focuses primarily on the “card features”—which have the largest user base—we will gradually cover the other features as well.

Operational Base and Background

RedotPay is operated by a group of Redotpay-affiliated companies based in Hong Kong and Singapore. As an Asian fintech company, it has rapidly gained a presence on par with Crypto.com (Singapore).

The fact that RedotPay has established a direct card issuance system with Visa is also a key factor underpinning its reliability. By participating in Visa’s issuance program directly—rather than through an intermediary platform—the service ensures greater card stability and flexibility in regulatory compliance.

The Role of Our Center as an “Official Agent”

As the support center serving as RedotPay’s official agent in Japan, our center fulfills the following roles:

1. Point of Contact for Japanese Customers

Support from RedotPay headquarters is provided primarily in English. Since it can be challenging for Japanese customers to “ask questions via English chat,” our center provides initial support in Japanese and escalates issues to RedotPay headquarters as needed.

2. Provision of Invitation Codes During Registration

Signing up through our center entitles you to a sign-up bonus (equivalent to 5 USD, depending on the time of year). Since the invitation code can only be entered during registration, please be sure to check it before applying.

3. Operational Consultation and Troubleshooting

We provide support in Japanese for customer inquiries regarding post-registration usage, Apple Pay integration, and troubleshooting.

4. Educational Content

All articles on this site are written by our support team based on firsthand information gathered in the field. We provide information optimized for Japanese customers to complement the RedotPay Help Center.

Cards Come in Two Main Types: Virtual and Physical

RedotPay offers two types of cards: virtual and physical.

Virtual cards are digital cards issued within the app. The issuance fee is approximately 10 USDT.Once you pass KYC verification, a card number is issued within minutes, and you can use it immediately for online payments. If you register with Apple Pay or Google Pay, you can also make in-store contactless payments simply by holding your smartphone up to the terminal.

Physical cards are actual plastic cards, and the issuance fee is approximately 100 USDT. They are shipped to addresses in Japan, and delivery generally takes 2 to 4 weeks from the time of application. With a physical card, you can withdraw cash at ATMs and make in-person payments that require PIN authentication.

Our center recommends the “two-card approach,” where you obtain both types.Use the virtual card for everyday online payments and contactless payments, and the physical card for ATM withdrawals and as a backup for stores that don’t support contactless payments. The total issuance fee is approximately 110 USDT (roughly 16,000 yen), but if you consider this an “initial investment to make crypto assets usable in daily life,” it’s an amount that will more than pay for itself.

Supported Crypto Assets and Chains

You can deposit major crypto assets into the RedotPay wallet.

• Stablecoins: USDT, USDC, PYUSD, etc.
• Major Assets: BTC, ETH
• Altcoins: BNB, SOL, TRX, TON, XRP, SUI, etc.

There is also a wide range of deposit chains to choose from, including TRC20, ERC20, BEP20, Polygon, Arbitrum, Solana, Bitcoin, and Sui.For USDT TRC20 deposits, you can deposit as little as 1 USDT, and the funds will appear in your balance in about 5 minutes. The flexibility to choose a chain with low transaction fees is a major advantage from the user’s perspective.

The route we routinely recommend at our center is USDT TRC20. Since transfer fees are only 1–2 USDT and funds arrive quickly, this method provides a stable way to deposit substantial amounts 2–3 times a month.

Frankly Speaking: “Who This Is Suited For” and “Who It Isn’t”

We cannot recommend RedotPay to everyone. Since we believe there is no such thing as a service that is convenient for absolutely everyone, we’ll outline the details frankly.

Suitable Customers:

• Those who already hold USDT or USDC and want to use it for everyday payments
• Those who frequently use international subscriptions (such as ChatGPT, Adobe, Netflix, etc.) and want to minimize foreign exchange fees
• Those who travel or go on business trips abroad frequently and want to take advantage of the Visa payment network
• Those who prefer to manage their assets in a standalone wallet rather than concentrating them in an exchange account
• Those who want to keep a card with no monthly or annual fees as a “safety net”

This card is not suitable for:

• Those who want to manage all payments in Japanese yen (conversion fees will accumulate)
• Those who want to consolidate payments ranging from several hundred thousand to several million yen per month onto a single card to maximize cashback
• Those who are uncomfortable holding crypto assets themselves

As an official agency support center, we will not forcefully recommend this card to customers for whom it is not suitable. Prioritizing our customers’ long-term satisfaction is at the core of our center’s business philosophy.

General Positioning Relative to Competitors

Our main competitors include Bybit Card, Crypto.com Visa, Kast, and Wirex. While we cover the strengths and weaknesses of each in detail in our “Card Comparison Pillars,” here is a brief overview of how they stack up against one another.

• RedotPay: Currently the best overall option, offering a balanced combination of independence, a wide range of supported assets, zero monthly fees, and broad international coverage
• Bybit Card: Seamless for Bybit users, but lacks independence
• Crypto.com Visa: Ideal for earning cashback on high-value transactions; designed with staking in mind
• Kast: Interesting USDC-focused operations and yield design; still relatively new
• Wirex: A long-established service with a strong track record for ATM withdrawals, though the UI feels a bit dated

For those looking for “just one card for now,” “don’t want to be tied to a specific exchange,” or “want to optimize everyday international payments,” RedotPay is currently the best option to meet those needs.

The Honest Truth About Regulations and Risks

As a service related to crypto assets, changes in the regulatory environment and the risk of price fluctuations are unavoidable. RedotPay uses Sumsub for KYC and AML compliance and dynamically adjusts available features according to each country’s regulatory requirements; however, customers must also understand the following points.

• Unlike fiat currencies, crypto assets are not covered by deposit insurance.
• Stablecoins such as USDT and USDC are also subject to issuer risk and the impact of regulatory changes
• RedotPay is operated from overseas and governed by foreign laws, so it is treated differently from services within Japan
• Compensation for loss or theft operates differently from traditional credit cards

Our center recommends that customers keep only “the amount necessary for payments” in their wallets. It is realistic to neither underestimate the risks nor be overly fearful, but rather to handle only the appropriate amount depending on the usage scenario.

How to Navigate This Site

As your next step, we recommend the “Registration and KYC” page. It outlines key points for each screen, from downloading the app to completing identity verification.

After that, reading the “Fee Schedule” and “Apple Pay Integration” sections will give you the “basic knowledge needed to incorporate RedotPay into your daily life.” From there, simply explore the app while referring to the “Sub-Pillars” section, and you’ll be all set.

As the support center for an official agency, we are fully committed to supporting your RedotPay experience.